Dear Friends of Shriners Hospital for Children – Spokane,

It is hard to believe but I just celebrated my 4th anniversary as the Administrator here in Spokane. Where has the time gone? As I enter my 5th year I want to share some of my insights to date:

• Spokane and the Northwest is a fabulous place to live, work and play!
• Shriners and their Ladies are the most generous people on the planet!
• I work with the best physicians, nurses, and support staff!
• Our Board of Governors provides great leadership and oversight!
• Third Party Pay (billing insurance) will not destroy our mission or culture!
• Communication and collaboration with headquarters in Tampa is getting better and better!
• The Shrine system of hospitals is starting to perform like a hospital system!
• National leadership has us well positioned for success as a hospital and healthcare system!
• The staff at SHC-Spokane has performed miraculously, care for each other, and deliver outstanding care to children!
• We have a strong local leadership team that genuinely enjoys working together!
• Our volunteers almost outnumber our regular staff—we could not meet our mission without them!
• Revenue is not the total answer to our budget issues—but it sure feels good to help!
• I am proud to work for Shriners and can’t wait for strangers to ask me what I do for a living!
• My worst day working at this hospital is better than my best day at my last job!
• I can never say thank you enough to Shriners for all they do!

I am certain I could keep adding to this list, but you get the idea. Thanks for all your support and assistance over the years.

Sincerely,

Gene Raynaud, FACHE
Administrator